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How do I place an order?
Simply browse our products, select your desired peptides, add them to your cart, and proceed to checkout. We accept all major credit cards and offer secure payment processing. Your order will be processed immediately upon payment confirmation.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed through secure, encrypted payment gateways to protect your information.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter processing and cannot be changed. Contact support@peptoralabs.com immediately if you need to make changes.
How long does shipping take?
Orders are processed within 0-2 business days. Standard shipping typically arrives within 5-7 business days. Express 2-day and overnight options are available at checkout. Every order includes free shipment protection.
Do you ship internationally?
Currently, we ship within the United States only. We are working on expanding our shipping capabilities. Sign up for our newsletter to be notified when international shipping becomes available.
How are peptides packaged for shipping?
All peptides are shipped in insulated packaging with ice packs when necessary. Each vial is securely cushioned to prevent damage during transit. Temperature-sensitive products are clearly marked for proper handling.
What is the purity of your peptides?
All our peptides are manufactured to 99%+ purity standards. Each batch undergoes rigorous third-party HPLC and Mass Spectrometry testing. Certificates of Analysis (CoA) are available for every product on its product page.
How should I store my peptides?
Lyophilized (powder) peptides should be stored at -20°C for long-term storage or 2-8°C (refrigerator) for short-term. Once reconstituted, store at 2-8°C and use within 4-6 weeks. Always protect from light and avoid repeated freeze-thaw cycles.
What is the shelf life of your peptides?
Lyophilized peptides have a shelf life of 2+ years when stored properly at -20°C. Reconstituted peptides should be used within 4-6 weeks when refrigerated. Each product includes a lot-specific expiration date.
How do I reconstitute peptides?
Use bacteriostatic water (BAC water) for reconstitution. Slowly inject the water down the side of the vial, allowing it to gently dissolve the peptide. Never shake vigorously. Detailed instructions are included with your order.
What is bacteriostatic water?
Bacteriostatic water is sterile water containing 0.9% benzyl alcohol as a preservative. It prevents bacterial growth and allows reconstituted peptides to remain stable for 4-6 weeks when refrigerated.
Are your peptides third-party tested?
Yes, every batch is tested by independent, accredited laboratories using HPLC for purity verification and Mass Spectrometry for identity confirmation. Test results are published on each product page as Certificates of Analysis (CoA).
Where are your peptides manufactured?
Our peptides are synthesized in USA-based, FDA-registered facilities following strict cGMP guidelines. We maintain complete supply chain transparency and never source from overseas manufacturers.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact us for a full refund or replacement. Products must be unopened and in original packaging. Damaged or incorrect orders are replaced at no cost.
How do I contact customer support?
Email us at support@peptoralabs.com for any questions or concerns. We typically respond within 24 hours on business days. You can also call us at 949-234-7217.
Do you offer bulk or wholesale pricing?
Yes, we offer competitive bulk pricing for research institutions and high-volume customers. Contact support@peptoralabs.com with your requirements for a custom quote. Bulk orders may also qualify for expedited shipping and dedicated support.
