Question 1

How do I place an order?

Accepted Answer

Simply browse our products, select your desired peptides, add them to your cart, and proceed to checkout. We accept all major credit cards and offer secure payment processing. Your order will be processed immediately upon payment confirmation.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed through secure, encrypted payment gateways to protect your information.

Question 3

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter processing and cannot be changed. Contact support@peptoralabs.com immediately if you need to make changes.

Question 4

How long does shipping take?

Accepted Answer

Orders are processed within 0-2 business days. Standard shipping typically arrives within 5-7 business days. Express 2-day and overnight options are available at checkout. Every order includes free shipment protection.

Question 5

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States only. We are working on expanding our shipping capabilities. Sign up for our newsletter to be notified when international shipping becomes available.

Question 6

How are peptides packaged for shipping?

Accepted Answer

All peptides are shipped in insulated packaging with ice packs when necessary. Each vial is securely cushioned to prevent damage during transit. Temperature-sensitive products are clearly marked for proper handling.

Question 7

What is the purity of your peptides?

Accepted Answer

All our peptides are manufactured to 99%+ purity standards. Each batch undergoes rigorous third-party HPLC and Mass Spectrometry testing. Certificates of Analysis (CoA) are available for every product on its product page.

Question 8

How should I store my peptides?

Accepted Answer

Lyophilized (powder) peptides should be stored at -20°C for long-term storage or 2-8°C (refrigerator) for short-term. Once reconstituted, store at 2-8°C and use within 4-6 weeks. Always protect from light and avoid repeated freeze-thaw cycles.

Question 9

What is the shelf life of your peptides?

Accepted Answer

Lyophilized peptides have a shelf life of 2+ years when stored properly at -20°C. Reconstituted peptides should be used within 4-6 weeks when refrigerated. Each product includes a lot-specific expiration date.

Question 10

How do I reconstitute peptides?

Accepted Answer

Use bacteriostatic water (BAC water) for reconstitution. Slowly inject the water down the side of the vial, allowing it to gently dissolve the peptide. Never shake vigorously. Detailed instructions are included with your order.

Question 11

What is bacteriostatic water?

Accepted Answer

Bacteriostatic water is sterile water containing 0.9% benzyl alcohol as a preservative. It prevents bacterial growth and allows reconstituted peptides to remain stable for 4-6 weeks when refrigerated.

Question 12

Are your peptides third-party tested?

Accepted Answer

Yes, every batch is tested by independent, accredited laboratories using HPLC for purity verification and Mass Spectrometry for identity confirmation. Test results are published on each product page as Certificates of Analysis (CoA).

Question 13

Where are your peptides manufactured?

Accepted Answer

Our peptides are synthesized in USA-based, FDA-registered facilities following strict cGMP guidelines. We maintain complete supply chain transparency and never source from overseas manufacturers.

Question 14

What is your return policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact us for a full refund or replacement. Products must be unopened and in original packaging. Damaged or incorrect orders are replaced at no cost.

Question 15

How do I contact customer support?

Accepted Answer

Email us at support@peptoralabs.com for any questions or concerns. We typically respond within 24 hours on business days. You can also call us at 949-234-7217.

Question 16

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, we offer competitive bulk pricing for research institutions and high-volume customers. Contact support@peptoralabs.com with your requirements for a custom quote. Bulk orders may also qualify for expedited shipping and dedicated support.

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